Frequently Asked Questions

Still you have any questions? Contact our Team via support@axxpay.ca

How do I open an account with Axxpay?

Setting up an account with Axxpay is simple and straightforward. Just go to our website and press the "Open an Account" button. Follow the directions, supply the necessary details, and finish the application process. Should you have any queries or require help, our customer support team is readily available to assist you. Account setup typically takes 48 hours for business accounts, subject to KYC/AML verification.

How can I access my accounts online?

Accessing your accounts online is simple and secure. Visit our website and click on the “Login” button. Enter your username and password to access your accounts. If you haven’t registered for online banking, click “Sign Up” button and follow the registration process. If you need assistance our customer support team is readily available to guide you. Available for business accounts only, with multi-factor authentication for security.

Are my transactions and personal information secure?

At Axxpay we prioritize the security of your transactions and personal information. We employ industry-leading encryption and multi-factor authorization to ensure that your data is protected. Additionally, we regularly update our security measures to stay ahead of emerging threats. You can bank with confidence knowing that we have robust systems in place.

What currencies can I hold and transact in with Axxpay?

With Axxpay, you can hold, transact and exchange in over 39 different currencies, providing you with flexibility across supported regions (Canada, EU, USA, Asia).

Can I use Axxpay for my business transactions?

Yes, Axxpay is designed for business transactions for IT companies, freelancers, and online businesses, with features like international money transfers, virtual cards, and future merchant services.

How can I contact Axxpay if I need assistance?

Our customer support team is readily available to assist you. You can reach out to us through the contact form on our website or via the customer support option in your account dashboard. Contact us at official@axxpay.ca for additional support.

Is a business bank account necessary for e-commerce?

While it's not always a legal necessity, particularly for small businesses or sole proprietors, it's suggested to use a business bank account for e-commerce activities to ensure professional and distinct management of business finances from personal assets. Axxpay recommends business accounts for e-commerce, tailored for IT and online businesses.

Is it necessary to have a business bank account for dropshipping?

Even though a business bank account isn't always necessary for small-scale or solo dropshipping ventures, it's strongly advised to maintain one. This is to enhance financial organization, project a professional image, and to fulfill potential demands from suppliers and payment processors as your business expands. Axxpay’s business accounts are ideal for dropshipping, supporting IT and online business needs.

What is the most suitable banking institution for an e-commerce business?

The ideal bank for an e-commerce business varies based on factors such as your geographic location, specific requirements, the currencies you deal with, and the volume of your payments. For e-commerce, Axxpay offers tailored solutions for IT and online businesses in Canada, EU, and expanding to USA, Asia with 39 currencies and low fees.

Is it necessary to have a business account for a Shopify store?

While it's not mandatory, it's recommended to connect a business account to your Shopify store for business-related transactions.

Which is the most suitable bank for a startup business in Canada?

For tech startups in Canada, Axxpay provides multi-currency accounts (39 currencies) and international transactions, initially in Canada and EU, expanding to USA and Asia.

How do I open a bank account for a startup?

To establish a bank account for your startup, you should first identify a bank or payment service provider that aligns with your business requirements. Subsequently, assemble the necessary documentation such as your company's registration information and proof of identity and address for the directors. Finally, you can either apply online or in-person at a branch, ensuring you provide all the necessary information and documentation for the verification process, which takes 48 hours.

Which bank is the most suitable for conducting international trade?

For international trade, Axxpay offers SWIFT/SEPA in Canada, EU, and expanding to USA/Asia by 2026, with 39 currencies.

How do I set up an account for global trading?

Select a bank or payment service provider that aligns with your company's requirements and submit your application either online or at a physical branch. In addition to providing basic company documents, be ready to share details about your international partners or clients, their geographical locations, projected payment amounts and involved currencies. Expect rigorous checks as banks are required to comply with international regulatory standards, particularly for accounts associated with cross-border transactions. Axxpay’s online process takes 48 hours, subject to compliance.

What is the ideal bank account for digital marketing?

Non-bank financial establishments like Axxpay, Wise, MultiPass, and others are gaining popularity in the digital marketing sector, often neglected by conventional banks. These establishments provide advantages such as mass payout capabilities, multi-currency support, and local account details for foreign transactions, coupled with reduced fees for international transactions, a necessity for businesses in this field. Axxpay supports digital marketing with business-focused features.

How to open a business account?

Think about opting for business account providers outside of traditional banking institutions. This can be particularly useful in industries like digital marketing, which are often seen as high-risk, including affiliate marketing. When applying, be comprehensive and ready to supply any requested documents to establish your business's legitimacy and facilitate a smooth onboarding process. Axxpay offers a 48-hour online setup for business accounts, with KYC/AML verification.

How to open a bank account for a holding company?

Select a bank or financial institution fitting the needs of your holding company and submit an application either online or physically at a branch. You will need to provide necessary documents for your holding company and specific information about your subsidiaries including organizational structure, ownership, projected payment currencies, and volumes. Prepare for thorough compliance checks in accordance with international regulatory standards. This is particularly important for holding companies with operations in supported regions (Canada, EU, expanding to USA and Asia). Axxpay’s process takes 48 hours, subject to compliance.

How are transactions managed between subsidiary companies?

Transactions between various companies within Axxpay are managed effectively and efficiently within supported regions (Canada, EU, expanding to USA and Asia), subject to compliance. Depending on the account types and payment methods used, these transactions can cost as little as €0.

What type of customer assistance is available?

We provide the assistance of a Dedicated Manager, along with a Support Team for any inquiries you might have. Your personal manager can be reached by phone, through messaging apps, or by email, according to your preference. Moreover, our Support Team is readily accessible through various communication channels to help you.

What are the essential characteristics to consider in a bank account for travel agencies?

Travel agencies should seek bank accounts that offer features such as multiple currency handling, international payment capabilities, and the ability to perform local transactions in foreign markets.

How can you set up an account for your travel agency?

Opening an Axxpay account is a simple process. Start by filling out our online application which typically takes around 10 minutes. You'll be required to upload necessary company documents and validate your identification. If any further documents are needed, we'll get in touch with you promptly. We're committed to ensuring a smooth and hassle-free process for you!